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How to contact us?
Before contacting us, please read the help file that comes with the software and the FAQs (frequently asked questions) below. Your questions may have already been answered.

  - Advanced Batch Converter questions
  - Sales related questions

If you did not find the answer to your question, we will be glad to help you. We provide technical support to both licensed and non-licensed customers, so even if you are just evaluating our product, we will certainly try to answer your question

Contact forms
You can submit your support request either by using one of the web-based forms listed below, or by e-mail. We'd strongly recommend that you use the web-based forms because they will lead you through the most important questions we have to ask to provide you with quality support. If you submit your request by e-mail, you might forget to tell us some important facts and we will end up exchanging many unnecessary e-mails before we get to the point.

We kindly request you not to send duplicate e-mails to different company addresses accompanied by multiple contact form submissions. One message is enough: we value every customer and reply to every query. Thank you!

  - Technical support contact form
  - Registration information request form
  - General comments / question form

If for some reason you cannot or don't want to use the web-based forms, you can also submit support requests by e-mail:

e-mail

Phone, Fax, ICQ
Phone: +1-206-309-5256
Fax: +1-206-309-5257
ICQ: 924924


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